Policies, Patient Rights and Responsibilities


  • All patients are asked to bring their medications to each appointment. Patients are asked to include all prescription medicines, all regularly used over-the-counter medicines, and any supplements or herbal remedies.

Bringing Medications to Appointments

Patients' Responsibilities

  • You are expected to act in a considerate and respectful manner during any interaction with our staff.

  • You are responsible to keep your scheduled appointments or to notify our office in advance, at least 24 hours, if you cannot keep an appointment.

  • You are expected to pay your bills.

  • You are responsible to provide accurate and complete information regarding all medical issues and medication use.

  • You are responsible for following your plan of care. If you refuse treatment, or do not follow your plan of care, then you must accept the consequences.

  • It is your responsibility to notify a member of our staff if you have trouble understanding or following any aspect of your care.

  • You are responsible to notify our staff of any new problems or changes in your condition.

  • You are responsible to make sure that your health insurance is accurate/up to date and that the Family Health Center participants with your plan.

  • If you have more than one insurance plan, it is your responsibility to provide our office with such information and to also inform your insurance provider of your secondary plan.

    • You may need to go through the "coordination of benefit" process. Coordinating your benefits helps us process your claims faster and maximizes your benefits, which can lower your out-of-pocket costs.

    • Please contact both/multiple providers and notify them of other existing plans.

    • One plan becomes your primary plan. It pays your claims first. Then the second plan pays toward the remaining cost.


  • You have a right to respectful and compassionate care.

  • You have a right to participate in, and receive information about, your plan of care.

  • You will not be denied care due to race, creed, color, national origin, sex, age, sexual orientation, and disability.

  • You have a right to refuse treatment, and to be informed of the possible consequences of refusal of treatment.

  • You are entitled to be free from all forms of abuse and harassment.

  • You have the right to a prompt response to any reasonable request.

  • You have the right to see your medical records.

  • You have a right to an explanation of all items relating to your bill.

  • You have the right to have an appropriate representative make informed decisions about your care.

  • You have the right to determine advanced directives, and to have them followed.

  • You have a right to privacy and a safe environment.

Patients' Rights